Privacy Policy

Aldermoor Interiors Ltd (“we”, “us”) respects your privacy. This policy explains what personal information we collect when you use this website or contact us, why we collect it, and your rights. It is written to meet the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) and, for visitors in the European Economic Area, the EU GDPR.

Who we are

Aldermoor Interiors Ltd, trading as Aldermoor Kitchens & Bathrooms, is the data controller for your information. We are registered in England & Wales (company no. 12345678). Our registered office is The Old Granary, 14 Station Parade, Harrogate, North Yorkshire, HG1 1TS and our showroom is at The Old Granary, 14 Station Parade, Harrogate, North Yorkshire, HG1 1TS. We are registered with the Information Commissioner’s Office under registration number ZA000000.

For any privacy question, email privacy@aldermoor-kitchens.co.uk or write to us at our registered office. We are a small business and are not required to appoint a Data Protection Officer.

What we collect

• Enquiry details — your name, email address, phone number, postcode and preferred contact method.
• Project information — the type of project, scope, room size, style, budget range, timeframe, your message and any photos you choose to upload.
• Customer records — if you go ahead, your address, project drawings, contract, payments and guarantee details.
• Technical information — limited data needed to run the site securely, such as your IP address (held briefly to prevent spam) and your cookie choices.

Please avoid including other people’s personal information, or sensitive information about your health, in photos or messages. This website is not aimed at children under 16.

How we use it, and our lawful basis

We do not sell your information, we do not use it for automated decision-making or profiling, and we only send marketing if you have opted in. You can opt out at any time.

Who we share it with

We share information only where needed, with:

• our email delivery provider and website host, to receive and store your enquiry;
• suppliers and manufacturers, where needed to order your kitchen or bathroom (delivery details only);
• our accountants, insurers and professional advisers;
• authorities, where the law requires it.

All service providers act on our written instructions and must keep your data secure.

International transfers

Some providers may store data outside the UK or EEA (for example in the United States). Where this happens we rely on adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the EU Standard Contractual Clauses, so your information keeps an equivalent level of protection.

How long we keep it

Keeping it secure

The website uses HTTPS encryption throughout. Access to enquiries is limited to staff who need it, and we use providers with recognised security standards.

Your rights

You have the right to:

• be informed about how we use your information (this policy);
• access a copy of the information we hold about you;
• ask us to correct or delete it;
• ask us to restrict how we use it, or object to it;
• data portability;
• withdraw consent at any time, without affecting anything we did before.

To use any of these rights, email privacy@aldermoor-kitchens.co.uk. There is no charge and we will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. If you live in the EEA, you can also contact the data protection authority in your country.

Cookies

See our cookie policy for details of the cookies this site uses and how to change your choices.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.